5 Ways to Make your CV Say More Than This is My Degree

5 Ways to Make your CV Say More Than This is My Degree5 Ways to Make your CV Say More Than This is My Degree Its that time of year youre due to graduate this summer and enter into the scary world of work. Even worse, your CV may show youve been a star performer academically but, when it comes to work experience, its looking decidedly thin on the ground. Before you start your job search , here are five ways to make an experience-lite CV feel more heavyweight.I am a confident, enthusiastic, hard-working self-starter Oh please . No one, but no one, rates, or probably even reads, CV personal statements any more. Much better, and much more effective at selling you if youve not got much experience to back yourself up, is to use that space at the top to outline, ideally in quite specific terms, your career ambitions and why it is you are applying for this specific role. So, it could be something like My goal is to build a successful career in field x, y, z and I see a role with organisation name as a key way of realising this ambition. In my academic career I have focused on building/developing list relevant skills while, in my work experience, I have sought out positions that offer challenges in again list relevant skills. You will undoubtedly also cover this ground in your covering letter but reiterating the point may be no bad thing.2) Properly celebrate your academic qualificationsIf your academic ability and degree are what you have to sell the most, then do so. OK, no one will want to know about your core or optional modules (unless youre applying for an academic role), but focus in on the skills that three years of academic study have given you as well as the end result. These could be attributes such as time or project management, communication skills (for example if youve led or even delivered seminars), independent working, gathering information from a variety of sources, distilling complex concepts into an accessible argument, clear w riting skills and so on. The content of your degree may have been specialised the skills it took to get a good grade are still going to be valuable.3) Think values and attributes rather than positionsYou may not rate the dead-end jobs you did to get you through university. But sit back and think about them dispassionately. More importantly, think about the skills they have given you interpersonal (working in a pub), financial acumen (you had to cash up at the end of the night), reliability (you had to open up on time or there would be hell to pay), a professional outlook (you had to buy a clean shirt), negotiation skills (breaking up fights at the bar). If youve done a load of very short-term roles consider bundling them together into a single period of time (temping jobs during the course of a summer, for example) and what you learned from the whole experience rather than listing each individual position. The key is to back each assertion with evidence. So, if the only evidence youve got is flipping burgers, youve got to think what you took away from that (and not just greasy clothing) did you take on any responsibility for, say, dealing with suppliers or the public, managing money, maintaining quality standards and so on?As well as maximising what work experience you do have, go back and review very carefully everything else youve done, and been enthused about, in your life. You dont need to go too far back (primary school is probably pushing it), but think about what clubs, activities, hobbies, sports or social groups youve been involved in over the years. What can you show youve learned from them what do they say about you and, most of all, your attitude and potential? Have you stepped up and taken on leadership or organisational responsibilities, raised money, been consistent and reliable over a period of time, shown imagination to overcome obstacles or adversity? Again, try to highlight examples and evidence of how theyve helped you become someone who can offer something special to the organisation you are applying to. It may only have been the university model train society but it might still help.By all means focus on all the above, but dont forget to get the basics right. So, keep in mind the common CV mistakes spelling, grammar and readability (get someone to read it), accuracy (is the company name correct and have you got the persons name right), brevity (no more than two pages) and relevance (is it tailored to the specific job). Are there, too, any obvious gaps or questions that youve failed to address? Oh yes (especially if youre emailing it), have you actually sent it, and to the right address?

6 Ways to Be More Confident in Job Interviews

6 Ways to Be More Confident in Job Interviews6 Ways to Be More Confident in Job Interviews28How do you appear to be more confident in job interviews? We all want to channel our intern Don Draper and walk into a room and take control of a situation, but job interviews can be nerve-racking. How do you know if you have crossed the line from self-assured to arrogant or pushy? The tips below will help you strike the right tone.When you consider that job interviews are like first dates, its no wonder that people can find their inner coward really quickly. People are naturally attracted to and swayed by people who appear (or appear to have) confidence. In your skill set for job hunting, working on your confidence will make you more attractive to a potential employer.Here are six ways to be more confident in job interviews.Stop Slouching. If you envision someone with power and control over their body, they are not going to have posture like Eeyore. By standing up straight, you will decrease back pain and look more authoritative. Think of a military parade- those cadets are not hunched over with their eyes averted to the ground. Pull your shoulders back, put your chin up, and look straight ahead. Even just practicing this posture will get you feeling more comfortable with your confidence. This applies to both in-person and phone interviews.Dont Rush. When people are in an uncomfortable situation they will try anything to relieve the stress and get away from it. You dont want to appear to be rushing through a job interview, answering questions quickly without thinking through them. By slowing your mind and your speech patterns down, your voice will stay lower and you wont get winded or lose what youre saying. It is perfectly acceptable to pause a moment after a question to gather your thoughts, calm down, and then respond.Smile. It is amazing how powerful those little muscles around our mouths are. People can discern over phone conversations when the other person is smil ing. Smiling means that you are at ease and relaxed and that comes through as confidence in an interview. If you are on a phone interview, find a mirror and smile at yourself (even if it is just because you feel silly) and it will convey confidence and assurance from your voice.Look People in the Eye. Averting your eyes, when making eye contact with someone is admitting submission or lack of confidence. Now, Im not advocating having a staring contest until the other person gets visibly uncomfortable, but try looking at someone until they naturally look away. To do this, make sure that you are blinking and smiling (see above) so that you dont appear creepy. This shows that you are comfortable and not shifty when conducting a face-to-face interview. A great practice for this is to start doing it in your everyday life. You will quickly learn the amount of time you can engage someones eye contact before it becomes uncomfortable or you make the other person nervous.Know Your Strength and Weaknesses. Since confidence comes from inside, it is important to tap into your inner knowledge of what makes you shine and what makes you cringe. It is never a good idea to walk into a job interview with no information about the position or the company. If you know how to play up your strengths for the position and the company, you can show what a great tailored fit you would be for the organization. Self-deprecating humor needs to be left at the door. You need to believe in yourself for the interviewer to agree with you.Practice. We know that you cannot become a virtuoso overnight, but we often forget how important practicing new skills can be. By practicing being confident, you will feel more and more comfortable shaking a strangers hand and talking about yourself without sweating bullets and uncomfortable posture. Take some time each day to give yourself affirmation and to push out of your comfort zone and you will find that each interaction becomes more and more natural with practice.While you may never have the devil-may-care confidence of Lady Gaga wearing a meat dress, you can enter a job interview with the self-assurance that you are who they are looking for to hire. You are a unique and stellar person with great skills that would drive the company to the topbut only if you believe that, will they.Readers, what are your best tips to be more confident in job interviews? Do you have any tried-and-true techniques? Leave your ideas in the comments below

Greener Less Expensive Cogeneration Plant

Greener Less Expensive Cogeneration Plant Greener Less Expensive Cogeneration Plant Almost two decades ago, I recommended that our institution, the University of Connecticut, where I taught mechanical engineering, build a cogeneration plant that would help lower energy costs. Cogeneration, also called combined heat and power, is the production of more than one useful form of energyboth heat and electric power, for examplefrom a single energy source, such as the burning of natural gas.At the time, UConns Storrs universittsgelnde of 15,000 students heated its buildings by steam generated in a central plant with natural gas-fired boilers. During warm months, buildings were cooled by individual electric-powered air conditioning units or by central plant chilled water. All electric power welches purchased from the local notoriously expensive electric utility company.Although my recommendation was not immediately accepted, as energy costs began to soar, almost doubling to $15 million by 20 02, and with the prospect of even higher costs, the university administrations thinking aligned with mine. The university asked for proposals for a plant that would produce a peak of 25 megawatts, 200,000 pounds per hour of steam, and 6,000 refrigeration tons of chilled water. Construction started in 2003 and was completed in 2005 at a cost of about $80 million. The plant, which went online the next year, makes better and more efficient use of a high-grade fuel and has a reduced environmental impact.Cogeneration is the key. Heating buildings and people by combusting a limited, high-grade fuel to produce a low-grade form of energy is wasteful. Cogeneration uses the fuel to first produce both high-grade energyelectricityand low-grade heat.The cogeneration plant was designed to blend seamlessly into the campus landscape. In fact, the doors shown here lead to a classroom.If a large institution, such as a university or hospital, purchases electric power from a utility, it is in effect, b urning two measures of fuel instead of one. One measure of natural gas is combusted in an offsite utility companys gas turbines (and exhausted up a stack) and another measure of natural gas is burned in steam boilers (and exhausted up a stack). A cogeneration plant uses one measure of natural gas twicefirst for generating electric power in a campus-installed gas turbine and then passing the hot exhaust gases through a heat recovery system to produce steam (and only then exhausting up a stack).Total utility costs for universities such as UConn can be substantial. For fiscal year 2005, utility costs for electricity, natural gas, and fuel oil amounted to $23.4 million for the Storrs campus, 20% of the campus operating budget and 3% of the total campus budget.The heart of UConns cogen plant is three 7.5MW Solar Taurus 70 gas turbines, with a rated thermal efficiency of 34%. The load at UConn ranges from 8MW to 22MW. The fuel of choice is natural gas, but the gas turbines can alternately be switched over to fuel oil. Each gas turbine drives a water-cooled electric generator. The exhaust, which runs as high as 900F, passes into a heat recovery steam generator to produce both high-pressure and low-pressure steam. Low-pressure steam is used for campus heating, and during the warm months powers turbines that drive three refrigeration compressors supplying air conditioning.High-pressure steam is used to power one single-stage steam turbine that drives a 5MW water-cooled electric generator, providing additional electric power and higher combined-cycle thermal efficiencies. The exhaust from the steam turbine, now at a reduced pressure and temperature, can be added to low-pressure steam to either heat or cool facilities. Thus, this portion of the energy conversion cycle in UConns cogen plant has made three uses of a unit of gas turbine fuel.Using the plant design requirements25MW of electricity and 200,000 pounds per hour of steam, one can calculate a demand rate (ratio of heat required to electrical power required) showing that the fuel energy savings ratio could be as high as 48%.I am proud of what we achieved although I cant help but feel that we could have done it sooner. As society faces the prospect of having to use fossil fuels more wisely in order to conserve a finite resource and to reduce the production of greenhouse gases, I cant help but worry that other large but sensible steps toward efficiency will also take as long.Adapted from Campus Heat and Power, by Lee S. Langston, for Mechanical Engineering, December 2006.If a large institution, such as a university or hospital, purchases electric power from a utility, it is in effect, burning two measures of fuel instead of one.

4 effective ways to triple your salary in four years

4 effective ways to triple your salary in four years4 effective ways to triple your salary in four yearsExperts say that visualizing your success can reap many benefits, including actually achieving yourgoalsand dreams. I bet you filled your 2017 vision board with goals you are hoping to keep - and maybe evensurpass.Call this a long shot, but Im guessing make moremoneymightbe on that list, whether youre working towards a promotion, starting a newside hustle, landseeking a better job or even just blindly hoping to figure out the details along the way.So what can you do to help add to your bottom line? Ask yourself- right now, areyou earning what youre worth or what you want to be earning? Remember, even if making more moneywasnton your list, a bump insalarycan only help you accomplish your other goals and resolutions.Here are the steps I took that have resulted in me tripling my salary over the past four yearsI switched jobs.According toFast Company, you should be changing jobs at l east every three years because workers who stay with a company longer than two years are said to get paid 50% less.Can you afford to get paid 50% less than what you should be earning? As a woman already fighting for my right toequal pay, I sure cant.Millennials arent satisfied with spending years in a job that doesnt help to build skills, advance our careers or help us to earn a higher salary (or at least, one we deserve and could be earning elsewhere). I dont suggest throwing caution to the wind and jumping ship every few months, but plan carefully and make good long-term career decisions. After all, this is your future and your livelihood. The negative stigma previously associated with job-hopping is quickly becoming a thing of the past, and those who switch jobs responsibly are actually likely to be labeled as more successful than those that dont.I leveraged my network.Its no secret that many people- including myself- dreadnetworkingevents. Between my full-time job, side hustle, being a single mom and various classes I take to continue learning, I already have plenty going on (never mind trying to keep the semblance of a social life sprinkled in there). Sometimes, a girl just wants to Netflix and chill to catch up on her latest guilty pleasure. Well, Netflix can (and will) wait. Do you feel comfortable saying that about your career?Yeah, didnt think so.According to Lou Adler, CEO, best-selling author andLinkedInInfluencer,roughly 85% of all jobs are filled via networking. Many open positions are never even posted or promoted, making it that much more difficult to land that coveted spot at your dream company.Each time I switched jobs, I was fortunate to have been approached either by former colleagues or contacts I made from networking- all when I was not actively looking or even thinking about taking on a new role.The ROI from networking can help land you your dream job - isnt that worth your time and effort?I switched industries.Not to be Captain Obvious , but different industries- just like different companies and job titles- have different pay scales. As my moves were unplanned, I cannot claim carefully calculated decisions to switch industries, but the industries I switched into tended to have a higher salary for the position(s) I landed.If you want to maximize your paycheck, check out the fastest-growing jobs and industries for 2017here.I did my researchand utilized my negotiation skills.Each career move for me resulted in a sizable bump up in pay (and responsibilities, make no mistake). I had to showcase my knowledge and experience, proving to my would-be employer that adding me to their team solved their business pain. I did my research on thecompany and the position,then prepared to discuss salary upon receiving an offer.GlassdoorsKnow Your Worth toolhelped show up prepared. I researched salary, benefits and industry standards to know where I stacked up- and where I had room to negotiate.After you determine your market value, be sure to brush up on your negotiation skills/tacticsto maximize how much this can work to your benefit.The most important pieces of advice I can offer to successfullynegotiatethe salary you deserve?Try to avoid directly answering the question what are you earning now/at your previous job? Instead, redirect with In my job search, I am currently seeking a salary in the range of $90-100k.What you are currently earning or were earning two years ago is of no consequence to what you should/could be earning for a job for which you are qualified- and that they want to hire you for This is simply part of the negotiating process that you must carefully navigate to achieve the desired results.You cannot place a limit on your value, and you should not allow a recruiter or hiring manager to do so for you.Now get to work, ladies, because its time for the kickass girlboss within you to go out and getexactlywhat youre worth.A version of this article originally appeared onCareerContessa.comand Fai rygodboss.- At Fairygodboss, our mission is to help you create the best career for your life. Weve helped over a million women do this by crowdsourcing hard-to-ask information about job flexibility, salaries, work-life balance, maternity leave policies and whether women are promoted fairly in their companies and departments. Come see our free job reviews and career advice

A standing desk might not be the solution to your desk job health problems

A standing desk might not be the solution to your desk job health problemsA standing desk might not be the solution to your desk job health problemsIf youre a proud owner of a standing desk, its likely that youve also adopted a holier-than-thou attitude toward your colleagues who choose to do their work sitting down - Did you know thatsome expertssay that sitting for long periods of time is just as bad for you as smoking?But it turns out that you might be overestimating the health benefits of your standing desk, and even slightly exaggeratingthe pitfalls that come with sitting all day.Yes, most experts do agree that sitting all day couldincreaseyour riskfor heart disease and diabetes and other serious health issues in the long run. But a2016 studypublished in peer-reviewed medical journalThe Lancetfound that just one hour of exercise per day negates some of the scarier health risks linked to prolonged sitting,like premature death. So, although prolonged sitting isnt good for your he alth, it isnt likely to cause serious negative health consequences for the otherwise active individual.Your standing desk alone isnt going to turn you into a super-fit human.Standing desks might not be as healthy as everyone makes them out to be. A 2017 study published in theJournal of Ergonomicsconcluded that there arehealth risksassociated with prolonged standing, too. After working on computers at standing desks for two hours straight, study participantsreportedmuscle fatigue, overall physical discomfort and lower limb swelling- characteristics that dont really scream good health. The study also found that after two hours of working at a standing desk, reaction times and mental states of participants deteriorated. Although, interestingly, their creative problem-solving abilityimproved.Whats mora, if you bought your standing deskhoping that itd allow you to burn extra calories throughout your work day, you might end up disappointed. A 2016 study that measured the energy expenditu re of74 healthy peoplewhen they engaged in various activities, both sitting and standing, found that when standing, subjects burned an average of 88 calories per hour- only eight calories morethan the number of calories that they burned when sitting- not really enough of a difference to justify shelling out a ton of money on that expensive standing desk.Heres the real way to keep healthy when working a 9-to-5 desk job.Regardless of whether you choose to do your work sitting or standing, taking a break every hour for a brisk walk around the office can reduce some of the health risks associated with the sedentary 9-to-5 desk job lifestyle. In one 2015 study published in theClinical Journal of the American Society of Nephrology, two minutes of walking every hour were found to reduce some of the risks of prolonged sitting for participants by33 percent unfortunately, standing didnt have thesame positive effect.As mentioned earlier, a daily sweat session is also a great way to combat the negative health effects of a desk job. Afterexamining data from more than one million people, the University of Cambridge concluded in a 2016 study that exercising at a moderate intensity for 60 to 75 minutes every daycompletelyeliminatesa desk workers risk for premature death due to prolonged sitting. The good news is that you dont have to hit the gym to get in this level of activity every day- taking a brisk, hour-long walk counts so long as youre walking at a speed thats equal to or greater than3.5 miles per hour.This article was originally published on Swirled.com.

The Secret Details About Waiter Resume Most People Arent Aware Of

The Secret Details About Waiter Resume Most People Arent Aware Of Once your academic qualifications are dealt with, you are able to move on to your prior work experience when you have any. The very first significant section of your resume is known as the Career Objective. Excels at customer support. Excellent customer service abilities. A waitress resume template consists of the exact same info and data an ordinary resume does. Whether this Waitress And Waiter resume example was not sufficient for you, youre absolutely free to review various other samples and templates from our website. Locate a resume template which suits your taste. The standard of resumes appear good. If youre looking for sample resumes then here are a few of the links for the resume in specific job specifications. Evaluation and Mapping Tab Resume Mapper provides an Evaluation function that performs numerous checks to make certain your resume or deckblatt letter is appropriate for ranking by an ATS pro gram and does not include many common mistakes that can lead to a resume to get rejected. Then think about a few basic questions to enable you to clarify which format would be ideal for you. In precisely the same way that youre predicted to market the best offerings of the fine dining restaurant, its also advisable to emphasize the abilities and qualifications that make you the very best candidate for the job. My innovative suggestions and dynamic personality will please my employee in addition to, my customers. Working in the food service industry may be a grueling experience occasionally, so demonstrate that youre patient and can work nicely with other folks. Even if you believe you dont have a great deal of experience, you truly do. Our resume builder makes it simple to create an in a few minutes. Among the advice that you can keep in mind whilst writing your own resume is that there needs to be some experiences that may demonstrate that youre able to work under pressure . Your probability of getting the job can become very slim when it happens. You may change your writing format depending on the sort of job youre hunting for. Definitions of Waiter Resume When working on a resume, make certain to steer clear of clerical errors which can lead to a prospective employer to weed yours out very fast. As with other creative resumes, it isnt meant for the majority of employers, so you might want to get a traditionally formatted resume on greifhand to complement it. Many employers perceive jobhoppers as individuals lacking the abilities or emotional and mental stability needed to keep employment. Every employer is searching for the candidate that has what it requires to be successful at work and permit them to realize their objectives. Featuring only the experience and techniques that mirror the job demands of the position youre seeking can continue to keep the length in check. In case the applicant has two individual sets of skills in at least tw o kinds of industry, separate resumes that highlight different skills are produced to suit each type. Obviously, each job will call for various abilities and experiences, so make certain you read the job description with care and concentrate on the skills listed by the employer. As the work market grew increasingly more competitive, objectives became obsolete. Job descriptions for the exact position will read differently depending on the type of job that youre searching for now. Bear in mind your recruiters want a possible candidate whos capable of presenting himself in an intelligent manner. Evaluate your qualifications and identify whether fitsA the demands of the waitress job position extended by a company. Its also vital to include applicants work experience for a waiter. Conclusion To enhance the strength of your waitress resume, you must focus on your objective statement. As a waitress applicant, it is quite crucial that you pay attention to your abilities and abilitie s when creating a resume. The job of a waiter or waitress contains a wide scope of tasks and duties that vary in line with the sort of employer. Characteristics of Waiter Resume You have to show employers that what you bring to the table is just what theyre searching for. Youre telling the employer what you would like from them. Aside from hospitality, lots of things are necessary for becoming a waitress. There are a lot of things that you have to take into consideration when applying for work and one of them is having a oben liegend waitress resume. The waitress ought to be friendly. She needs to ensure that the table is cleared. A great waiter ought to be able to satisfy the requirements of the customer, even if theyre not being entirely fair. Being a waiter or waitress isnt an effortless job. Regardless of what your job field could be, cashier job descriptions for your company sector will list the exact same group of desired qualifications employing precisely the same set of words and phrases. When youre asking for work, it is almost always better to use resume templates which have been specially designed to suit the objective. If your resume is only one page its still very much appreciated. Based on different facets of this profession, there are distinct resumes that has to be employed to secure work.

5 Ways Video Interviews Simplify Rapid Growth Hiring

5 Ways Video Interviews Simplify Rapid Growth HiringAs a talent acquisition pro, youre the key to your companys success. And if youre in marketing, counseling or therapy, finance, or any of these other predicted booming industries, the pressure is on to grow rapidly.Of course, a higher demand on talent acquisition typically means a greater strain on your hiring budget. The great news is, the new year presents your kollektiv with replenished funds. However, many hiring pros say their budgets just arent cutting it. In fact, of hiring pros who responded in our How to Make the Most of Your Hiring Budget report with budgets between $1,000 to $5,000, only 34% say their cost per hire is actually less than $1,000.If you can relate to these limitations on your hiring strategy, its crucial your team invests in tools and resources with only the best ROI. One of the tools with the best ROI from those we surveyed is video interviewing. Here are five ways adding video interviews to your hiring pro cess simplifies rapid growth hiring without overextending your teamImproves interview scheduling efficiencyThe interview scheduling process is time-consuming and often complicated because you must align multiple schedules. The complexity of this process increases as the number of potential candidates and open roles rise.Unfortunately, with candidates in control of the market, you have no time to waste scheduling interviews and quickly moving the process forward. This is especially important during periods of rapid growth because you have exponentially mora schedules to coordinate in less time.While you cannot create more time, video interviews, fit into virtually anyones schedule. First, one-way video interviews allow your team to invite talent to submit their interview responses at any time that works for the candidate. Second interview scheduling tools allow candidates to schedule live video interviews or in-person interviews.Either way, theyre in control of putting themselves conveniently on your teams schedule. Better yet, scheduling to meet in-person can be reserved for later in the hiring process with only top-qualifying candidates.Interview scheduling is often a tangled, time-consuming aggravated mess. You deserve more. talentacquisition.Click To TweetReduces early candidate screening timeExtensive early candidate screening extends the hiring process, making it more complicated and expensive for your team while creating longer (and riskier) wait times for candidates. Video interviews can cut early screening times down to as little as 15 minutes.Early screening isnt the only beginning interview step that takes tons of time. Video interviews eliminate the need to adjust schedules due to issues with travel or candidates needing time off work. Additionally, they assure youre effectively assessing all areas of fit for candidates who transition through this period of rapid growth.Standardizes the interview evaluation processIts no secret candidates have i ncreased expectations. They want to feel theyre evaluated fairly and measured consistently against all competition. Without a structured interview process, ensuring candidates theyre being evaluated fairly is nearly impossible.Video interviews enable you to simplify the structure of your interview process even further. Your hiring team can create questions for each open role and all candidates interviewing for those roles respond to the same questions.This drastically reduces confusion and bias when reviewing and assessing candidates because all decision-makers review the exact same interviews and then rate each candidate against standardized evaluation criteria.Structured interviewprocesses reassure candidates theyre being evaluated fairly.Click To TweetSimplifies communication with candidatesYou have limited opportunities to communicate with job candidates during the hiring process. Limiting yourself on those connections leaves you susceptible to damaging the candidate experience. In fact, 81% of job seekers say employers communicating continuous status updates would greatly improve their overall experience, according to a recent CareerBuilder survey.Of course, frequent communication is ideal and you want to have a positive candidate experience. However, when youre hiring during a period of rapid growth, this feat is daunting and unrealistic. In reality, you could spend every hour of your work week just communicating with candidates.Personalized video messages are pre-recorded and branded to your company. A quick 30-second video check-in straight from you to the candidate feels more personal than a canned email update. While candidates receive a custom update, youre streamlining the process by only hitting record once.Streamlines team collaboration and decision-makingYoull need more team members than ever as you commit to rapid growth. Hiring a greater number of employees means your team has the potential to burn out faster. Unfortunately, adding more people to your decision-making team makes collaboration more challenging.Video interviews allow for an all-hands-on-deck approach without the complication of coordinating schedules. Instead, you share video links with everyone whose opinion is needed during each stage of the hiring process. Video interview collaboration also allows you to see who has reviewed and provided feedback. If theres a hangup in the process, youll know exactly where it is and what to address.